Unacceptable customer service

I am utterly disappointed with your entire online service. My husband purchased a bby cot yest. Upon viewing the cot, it was the incorrect cot he ordered, so he sent two emails canceling the order.

The date for delivery was 4th Feb 2022. He contacted the whatsapp centre to check status of cancelation only to be told the order is being shipped.

However when i track the order, the order is to be shipped. There is a difference.

I then contact your call centre 4 times and am put on hold and then my call is cut without any assistsnce. My airtime is wasted for lengthy durations without assistance.

I revert back to the whatsapp chat only to be told i can only cancel after delivery. This process is ridiculous. I attach proof of email cancelation, proof of the calls made and the system does not help me any further.

I am utterly disappointed with this level of service.

My order is ***. Now i must wait til 4th of Feb to initiate a refund that could be efficiently done to avoid all the hassle, time wastage and even delivery wastage.

I am surprised during times of economic difficulties, you are so equipped with wasteful expenditure and lack customer service so entirely. The call centre continues to drop calls Customer service sends one from pillar to post for online orders and online orders gives no delivery on efficient and effective service delivery.

Im 7 months pregnant and do not need the additional stress in my life that this entire attempt has incurred on my well being and mental health. Utterly disappointed.