SF
Sophia F

1 reviews | Active since Jul 2012

02 Feb 2015, 21:31

Trying to helo

Today I was at Mr Price home looking at the pillow cases. As I walked away, one of the packets fell down so I went back to put it back on the shelve. I could not find the correct spot for it so I asked Rebecca, who was standing next to me unpacking new stock from a trolley, to help me find the spot. She then took the pillow cases out of my hand, threw it into her trolley and carried on unpacking the stock. I was trying to help her and I feel that she should have handled the situation differently. A simple \Thank you- I will take care of it"would have done the trick. Very bad customer service. Very disappointed. """

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Replies (1)
Mr Price Home
Mr Price Home's reply03 Feb 2015, 11:29
Official
Hello mads.viljoen,

We do apologise for the disappointing shopping experience out in Lynnridge Mall , your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards
Mr Price Home