Truly Pathetic experience

They get one star only because of the customer care agents who actually took my query seriously. I bought a voucher a week ago as a birthday gift for the value of R3000, the money went off and I received an order number immediately. However 2 days later still no voucher had been emailed. I WhatsApp customer care (an hour before closing btw) and get told they have too many queries and I need to wait. Around 7pm I received a reply that *I* had messaged them outside of office hours. Automated **** that is truly designed to p off the customer even more. So I CALL at 8am. The agent is helpful (it's not his fault) but apparently there's no record of my order, strange as I have an order number? Tells me to email the order receipt over and it will be escalated. I get an email response from another consultant who asks all the same questions I was asked on the call. Again it will be escalated. I even call my bank to make sure the money had gone through (it had, so no issue on my end). In this time, all while my issue isn't resolved and my 3k is missing in the ether, I get FOUR emails requests to review my experience. One after the other. Yet, I had to follow up 2 days later to get any form of update only to be told it takes 24 - 48 *office* hours to resolve queries. The next day (5 days after purchase and 3 days after the birthday the voucher was required for) I finally received what I paid for. No apologies, no explanation about what the hold up was. Basically a put up and shut up response and zero ownership. Truly pathetic experience.