PT
Penelope T

1 reviews | Active since Sept 2013

18 Feb 2016, 15:41

Too busy on his phone to assist customers

I had a registry number but it was short of letters and mind you this was the second time I was going back to Maponya MRP Home. <br> <br> Anyway back to the topic. I was assisted by a very kind man but unfortunately he was unable to find anything using the surname, name, date or event so I decided to step away from the till and call the organizer.<br> When I came back unfortunately the man that assisted me earlier was busy with a client so on the other till there was a guy who was continuously busy typing or fiddling with his phone. Five minutes later I decided to go to the till and ask if I can be assisted.<br> <br> The guy (no name tag) got irritated because whatever that was happening on his cellphone was more important than what I wanted. He \tried\" to assist me using the new surname and all he could say was he can't find anything.<br> I am not upset at the fact he didn't \"find\" anything but his attitude towards me showed me that he doesn't like working with people or that he had better things to do than assist me.<br> <br> Anyway I went to another MRPH in the surburbian area and they could find it using the same surname I gave the guy at Maponya which I find very strange. <br> <br> I'm done with MRPs in Soweto"

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Replies (1)
Mr Price Home
Mr Price Home's reply20 Feb 2016, 11:50
Official
Hello PennyNT,

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.
Many Thanks
Mr Price Home