KD
Koketso D
1 reviews | Active since May 2013
06 Apr 2021, 14:31
Third time not so lucky!!, utter dissappointment
Am beyond disappointed with the service received from your company. first early march (Order no:***) having ordered and returned, paid for the re-delivery, and now assemble of the same item; it seems the results are the same in that the table is broken and/or has markings on it. for the last (today) delivery I asked the delivery team why aren't they taking it back, they told me to call the contact centre where after several attempts my call was cut and now my last resort.
can someone with a clue update my order, arrange for pick up and delivery of the table - so I can finally enjoy my purchase
Helpful (0)
Replies (2)0
Replies (2)
Mr Price Home's replyOfficial
15 Apr 2021, 16:09Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Mr Price Home's reply15 Apr 2021, 16:09
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
KD
Koketso D's updateReviewer Update
19 Apr 2021, 22:43The Incident was reported on the 6th of April, acknowledgment 15 April....and still no word from your Team (How fantastic). Can you just organize so I get my all-new, not broken nor damaged table...Delivered to my house and your people ready to assemble it. IT IS A SERVICE I PAID FOR IN ANY CASE, CAN I JUST HAVE THAT.
KD
Koketso D's update19 Apr 2021, 22:43
Reviewer Update
The Incident was reported on the 6th of April, acknowledgment 15 April....and still no word from your Team (How fantastic). Can you just organize so I get my all-new, not broken nor damaged table...Delivered to my house and your people ready to assemble it. IT IS A SERVICE I PAID FOR IN ANY CASE, CAN I JUST HAVE THAT.