The Worst Online Shopping Experience

I had ordered from Mr Price for door-to-door delivery on the 19th of May. The service was extremely poor. It had been two weeks since my order, and there was no communication at all or order tracking update. It was only when I called on the 1st of June to check with my order that I was told there was no stock. How can it take two weeks to verify stock??

Even the automated email I received later that day stating "We’re sorry to see that you have cancelled your order #*** and it will not be delivered to your destination" is unsatisfactory and misleading. It is Mr Price that has cancelled the order. Over-and-above that there is no detail as the process for my refund, and the duration it is expected to reflect in my account.

This is very unprofessional and extremely disappointing from a well-established company of this magnitude.

It is such a shock that Mr Price Group is not doing well financially, but are failing to implement basic online shopping protocols.

If you are looking not to be disappointed. Stay away from their online store.