The Nightmare of Mr Price Home continues

I originally placed an order for the MORGAN CHAISE SOFA on the 16th of October 2024, scheduled for delivery on the 25th of October.

It only arrived on the 29th of October 2024. I then discovered that only half of the couch was delivered.

I logged the error that same day not even an hour after delivery.

I had to constantly chase MrPrice Home and follow up on the status and no one could give me an answer. All everyone kept saying is that it has escalated. I was only contacted me on the 4th of November to tell me that they cant help in delivering the other part. I now had to place a brand new order and wait another 2 weeks for my delivery.

I placed my order again on the 4th of November 2024 and received a scheduled delivery date of the 13th of November 2024.

No delivery received on the 13th of November. Leaving me to have to follow up once more to find out what is going on with my order. Finally I receive a response that my order will be delivered on the 15th of November, which was only delivered after 5PM on the 15th.

You would think, considering the mess MrPrice Home made with my previous order and Delivery that this would be a priority to deliver, but yet again it just shows the poor customer service of MrPrice Home. I open the packaging to realise that the couch is the incorrect material and had to send the couch away as again this was an incorrect delivery.

Once more I had to reach out to Mr Price home to rectify the order and they assured me that they will get the correct order delivered.

I receive a delivery on Saturday the 23rd of November and surprise, surprise, once more, the wrong couch has been delivered, and I am appalled by the repeated errors despite my prior efforts to clarify the issue.

This is now the second time I have received a couch with the incorrect material, even after providing clear images from the previous mistake to ensure this was rectified.

To make matters worse, the courier informed me that, because it is Saturday, they are unable to take the incorrect couch back. This is entirely unacceptable. I cannot understand how a company like Mr Price Home can demonstrate such a lack of attention to detail and customer care.

Almost 2 months later and I still don't have a couch.