The horrible service of Mr Price Home Online

<p>I have had a horrible experience dealing with the Mr Price Home call centre. Actually the whole service has left me bitterly disappointed and frustrated. I ordered furniture at the Ilanga branch and was advised to place the order through the online store for quicker delivery. When I eventually got the call that my order was ready for delivery and I had given them a delivery time, I was made to wait for upwards of 2.5hrs only for an incomplete delivery. I called the call centre to complain about the wait and to find out when the rest of my items were to be delivered and the call centre operator promised to make an inquiry and get back to me. She did not. A few days later I got the call that the delivery guys were waiting outside my gate to deliver my furniture, I told them to give me 10min as I was at work. When I got to my complex, the delivery guys had already left without checking in with me. Fed up with being *****ed around, I went to the store to request a refund. I was told as I made the order online, only the online department could refund me. I called them and spoke to Reagan Naicker who asked for my bank details and promised my refund would be completed in 10 working days. Three weeks later I called the call centre again to find out what the hold up was, I had been emailing Reagan and was not getting any response. When I called the call centre again, I spoke with a woman named Ashley. She told me that Reagan had gone on leave and she promised she would follow up on my refund and get back to me. She did not do any of that. A few days later I called, yet again, and spoke to Reagan who told me they hadn't even started processing my refund and now they needed a copy of my bank statement to complete my refund. I did all of that and have been waiting for almost another entire week and still my refund has not happened. As a result of this horrible service, I will never buy a thing from Mr Price Home again.</p>