The curse of the BROKEN Mirror

<p>I purchased a Mirror December/January from Mr Price Home online store. The mirror was DELIVERED by courier company BROKEN and was immediately sent back. We were refunded and that story was closed -or so we thought. </p> <p>In February 2017 we purchased another mirror from the Mr Price Home online store and have had endless issues to Date. The courier company called me late February to deliver NO DELIVERY WAS MADE. They called back two days later wanting to deliver but still NO DELIVERY MADE. Mr Price Home then sent an email with a DELIVERED status of the purchase that was never DELIVERED. </p> <p> </p> <p>I called the call centre dozens of times a week and their response was always "I'm going to follow up with the courier company" OR "But this mirror broke and you sent it back and we already refunded you the money" Not sure how the new order number reflects my OLD BROKEN MIRROR PURCHASE MADE IN PREVIOUS MONTHS. Needless to say I've gotten this comment over and over again and no one can tell me why my mirror is still not DELIVERED. It's been over a month now and call centre agents promise to call back but it never happens, Courier company gets advised to give feedback and their only response is- the mirror is BROKEN so we sent it back to Durban. </p> <p> </p> <p>I'm wanting feedback on my purchase with a way forward as I can't spend another month trying to get my mirror that I've paid for as well as a R500 delivery fee it's now getting ridiculous. </p> <p> </p> <p>THANKS</p>