KH
Kim H

1 reviews | Active since Nov 2020

20 Nov 2020, 16:46

Terrible Terrible Service!! Do Not Use Them!

Absolutely APPALLING service!

I ordered 7 items online and chose to pay R50 extra for it to be delivered latest Friday as I needed it urgently by then. I received 4 of the 7 items on Wednesday and when I enquired I got told “Your order was split and the other half will arrive by Friday”. So my order got split without any indication to me so I must just guess this when I receive half my order. I then email *** 3 times over 2 days and NOT ONE response! I had to resort to whatsapping them - first on Friday morning to be told it will be delivered by the end of the day. Then by 4:30pm when I track it, it’s not even on route to be delivered! Then I WhatsApp them again to be told exactly what I just saw on the tracking info and that I must mail ***. I expect my R50 refund and am extremely appalled by the lack of communication and service from Mr P Home and Pargo! Will never order from them again!

0
Replies (2)
Mr Price Home
Mr Price Home's reply21 Nov 2020, 15:01
Official
Good Day Kim,
Trust you well.

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks Mr Price Home 

KH
Kim H's update24 Nov 2020, 09:17
Reviewer Update
It’s Tuesday and still NO RESPONSE, NO FEEDBACK AND NO PRODUCT!!! SO SAD that I have to make a scene like this just to get a response!!!!!! Where is my order!!!