Terrible service from Mr Price Home

I ordered on-line 2 bedside pedestals from Mr Price home. When they delivered the product I proceeded to assemble them, the 1st one went fine but whilst halfway through assembling the 2nd pedestal I noted the incorrect parts had been included.

I thus logged a return on 3 December, they asked for photos which I sent. On approximately 14 December they sent a replacement pedestal but now it was the wrong color. So I didn't take delivery from the courier and logged another return.

As of today being 3 January Mr Price home has not been able to send me a replacement product or even acknowledge that they will send a new pedestal.

All they say when I phone to follow up is that the matter has been escalated and they promise to give me feedback which never comes.

The service has been ********** and I am so so disappointed in Mr Price Home's performance on this issue

I have dealt with 5 different agents and none have been able to assist and everytime I ask to speak to a manager I get cut off. This tells me there are severe internal operational issues which is unfortunate as I am lond standing supporter of Mr Price home, but not so much anymore.