Terrible service from Mr Price Home

<p>On 25 November 2016 I bought R1499's worth of merchandise online from Mr Price Home. After battling with the site for about half an hour, I finally managed to place and pay for my order. After my payment was processed, there was a message on the site informing me that I had placed an order successfully. At 09h25, the amount of R1499 went off my bank account. When I tried to track my order 3 days later (online), I was informed that I had not placed an order. I initiated a chat message online, and the very unhelpful agent (Ashley) kept insisting that I had not placed an order, even though I repeatedly told her that my money was paid to Mr Price Home and that the system confirmed my order on the day. I was told to (a) place another order and (b) to go to my bank and have the payment reversed. When I insisted that Ashley give me her own surname and the name and surname of her supervisor, she suddenly thought to phone me and to try and access my account from her side. She then informed me that this is an error that frequently happens. When I told her I want my money back, she promised to address this with Finance to "try and see if they will be able to reverse my payment". She also promised to phone me to let me know what is going on. I am still waiting for that phone call and Mr Price Home is still in possession of my money, while I have no merchandise.</p>