Terrible service for my order

I am beyond annoyed and outraged with Mr Price Home. On the 6th of January I placed a large online order for furniture for my new business. Money went off and reflected it had gone off. An invoice was sent to me assuring all was in order. After 5 business days when I called to follow up with Mr Price Home, I was told that the order did not complete and there was a glitch on the system. I was told finance would search for my money and refund me for me to then start the process again.

3 days later I called again as I had not heard anything from Mr Price. I was told to continue waiting. Losing my temper at this I was handed over to a team leader who promised me she would resolve this. The next day I was called and told that they found my money and that their site had an issue and the order did not work so she reprocessed my order for me and promised that I would get my order as soon as possible as it was put as priority.

It is now almost 3 weeks since I placed the order and although I get told daily the order is coming, I am yet to receive a thing.

I cannot open my business as we do not have any furniture but only false promises. They are quick to take money and now I am out of pocket with no idea of where my order is.