TERRIBLE SERVICE AND JUST DON'T CARE ABOUT THE CUSTOMER

I found a carpet on their website and found the delivery fee really expensive. So I then tried to find one at a store near to me, but unfortunately only 2 stores had them and both are quite a distance from me. I contacted the Paarl Mall Mr Price Home store to find out if it was possible for them to have the rug transferred from the Claremont or Diep River store and was told by the manager that this would not be a problem, but it could take 2 weeks. I was fine with the 2 weeks. I then followed up after 2 weeks and was told by the gentleman the manager was off sick but he would check ......no feedback. Called a few days later same story, then phoned again now it is 3 weeks and this lady actually called me back. BUT NOW THEY HAVE NO STOC****!!!!!!!!!!!!!!!!!

I also phoned the call centre and Maria assisted and was helpful in the sense of speaking to the store and letting me know, but now I am told a transfer from store to store is not possible and I will have to go collect the rug at the store they find stock at if they find stock?????

All kinds of excuses and no solution at the end of the day....very unhappy customer without a damn carpet!!!!!

Then I approached them on Facebook to see if someone can find a solution only to be told that there is no stock and they will be receiving new stock on the 25 September.......BUT I must contact them and ask them to secure a rug for me. I mean really can they not secure a rug for me seen as I now will have to wait 5 weeks for this rug and if I knew from the get go that this was going to be a total MESS UP I would have just paid the R 400 delivery and be done with it.

I feel that they should arrange the rug to be couriered to me and NOT ME GO COLLECT IT AT THE NEAREST STORE ONCE I HAVE REMINDED THEM TO KEEP ONE FOR ME!!!

The service is so pathetic and not personal at all - standard messages and they really don;t care about fixing their mistakes.

Spend a lot of money at all their stores :(