DW
Danielle W

1 reviews | Active since Dec 2015

17 Dec 2015, 17:18

Terrible service and attitude from Mr Price home

I spent about R1700 on items online from Mr Price Home on Thursday last week. I paid the extra few rand for the 1 - 3 day delivery to the closest MRPH. The next day I received an email that my order had been shipped.<br> I gave the help centre a quick call to see which day they expected my order to arrive and they told me Tuesday. No problem. On Tuesday afternoon it was not there. I called the help centre again to find out if the order was on route. The person on the other end told me that he didn't know. His excuse, they outsource their deliveries and they can never be sure where the orders are. WHAT??? <br> I got an email from the first person I had spoken to, Dalene Randal. \Please be advised due to the holiday delivery will only take place on Thursday."No apology - I had to ask for one. Thats three days. Why did I pay the extra delivery?? Its now been a week.<br> They continue to blame trucks instead of just taking responsibility and fixing the problem!! <br> I'm starting to think they have just ****** my money...<br> The call center staff have terrible manners and no one seems to know how to do their job. Very angry."""

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Replies (1)
Mr Price Home
Mr Price Home's reply18 Dec 2015, 10:37
Official
Hello dandeew,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Call Center Supervisor, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price