CD
Ceanne D

1 reviews | Active since Oct 2015

16 Oct 2015, 14:09

TERRIBLE SERVICE

I recently went to mr price home pavilion and was totally unimpressed with the service I received. after trying to find items for about 15 mins with no assistance I eventually asked the cashiers for help. the cashier didn't even answer me she just picked up her mike and called for a floor assistant to help me. the floor assistant was the most useless person I have came across. she could not answer any of my questions and was not sure of anything. I asked her to check in other stores for the items I was looking for. another half hour went by of her looking through her computer. she then calls me to tell me they have stock in the back but its still in boxes. after almost a half hour she didn't even check the other stores in Durban. I was so upset I stormed out forgetting my phone at the till counter. after a while I realised I left my phone behind I went back for it. I asked the same lady who helped me but I hardly got a response from her. I asked other employees but everyone was so casual not even paying attention to me. they only decided to call my phone after I started shouting \CAN ANYONE TRY TO HELP ME"needless to say my phone wasnt found it was turned off already"""

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Replies (1)
Mr Price Home
Mr Price Home's reply16 Oct 2015, 15:46
Official
Hello cecedee,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Home