Terrible service

<p>this complain is on behalf of my elderly mother who bought a iron yesterday only to find out when she got home that the iron she was given was a damaged iron that was returned by another customer. This is completely unacceptable as she has to go all the way back to the store is this bad weather to return the iron as she needed it urgently. When she got to the store she was told there is no manager and was given another iron without an apology.</p>