Terrible Experience with MR Price Home

I'm thoroughly disappointed with my recent experience at MR Price Home. What should have been a simple frame purchase turned into a frustrating ordeal filled with misinformation and poor customer service.

Inconsistent Stock Information:

Menlyn branch claimed no stock anywhere in the area Castle Gate branch had plenty of stock Online store showed no stock

Misleading Delivery Promises:

Website falsely advertised free delivery for orders over R600/R650 Forced to pay extra for "large" frames 5-7 day delivery promise was deceptive Poor Communication:

Partial stock notification with no explanation Rude operators gave conflicting information about delivery schedules Multiple broken promises for "next day delivery" Lack of Accountability:

Staff attitude: "Sorry, not our problem" No follow-up on delivery issues Empty promises to resolve the situation This experience has been a masterclass in how NOT to treat customers. The constant lies, misinformation, and lack of accountability are unacceptable for a major retailer.

I fully expect MR Price Home to respond with an empty, auto-generated apology like "We're sorry for the inconvenience caused and will contact you personally to follow up." But at this point, actions speak louder than words.

Save yourself the headache and shop elsewhere. MR Price Home clearly doesn't value its customers or their time