Terrible delivery service

I ordered something at Mr Price Home about a week. I paid for the very quick delivery service called door to door express which delivers in 3-5 days anf2 is more expensive than the normal delivery service. You would expect this service to be better but nothing yet. I still don't have my package. This is really disappointing. When I track and trace the package it says thay I've recieved the package but that's nonsense because I did not. I really wasn't expecting suck ****ty service from Mr Price. Please improve your delivery service, don't charge extra for worse service. I want a refund for that extra cost of delivery I made. I'm not going to let you charge me extra but not see the result of the extra cost. Please check yourselves and bring my stuff because I paid for that stuff.