Terrible Customer Service, Mr Price Home Online Order Not Delivered!

I made an online order on 14 January 2025. I called in to track my order on 20 January 2025 and the call centre agent advised that I should get the order on Wednesday, 22 January 2025. Mind you my order status has remained the same, as sitting on the depot floor! I called in again this morning to get the call dropped the first time. I am currently still on the second call, it has been 28 minutes of being placed on hold. The agent says the couriers are not answering and emailed them. I asked to speak to the manager and I am literally being placed in the ibis of they terrible music. I am so disappointed that a reputable company like Mr Price has agents that are not willing to go above and beyond to ensure customer satisfaction. Please use my order number to trace my last call to your Mr Price Home call centre and escalate the agent. Additionally, I want my parcel that I paid for!!! Do better Mr Price Home!