Terrible customer service from Mr Price Homes customer service call center

Please don't ever purchase a bed from Mr price home. Especially online. Firstly the Mr price home store didn't have the full parts of the bed in store yet they were advertising it so they made me do an online order which I did. Two weeks into having the bed, the chip board which is placed on the side of the bed to hold the mattress chipped and broke. I go back to the store,they tell me they can't do anything as I have to deal with head office. Head offices customer care service is terrible. They have terrible communication s****s, they don't seem to know anything, they never update and give empty promises. This all happened in March. We are in at the end of May and they still haven't dealt with my issue. I have made numerous calls, no one ever calls back or responses to emails. Suddenly last week, when I called the lady tells me unfortunately they can't do a return and give a refund so they will send a replacement part to the store I purchased it from. So I went there this passed weekend and the replacement part was also damaged!!! So I didn't take it. So once again, Monday I called head office again and still absolutely nothing! Zero communication s****s, zero help! Zero updates or anything!! Truly am disappointed in the type of customer care I have received. I'm still sitting with a broken bed and no assistance or anything!