Terrible customer service

After purchasing a mirror set from Mr Price Mall of Africa, I get home to find that the mirror is damaged, take it back to mr price Cresta as is close to me, to be told that for damages, I have to take it back to Mall of Africa. I then had to myself look on the shelves if cresta even has stock of same item as their systems were loading and she was too lazy to walk over to the shelf to see if there was stock in the store. Post pondering about this and reviewing my slip, there is no comment of this on there and I refused to do this. Prudence (Assistant manager) was the lady 'helping' me was very dismissive of me, And borderline rude. I insisted she phones the area manager to confirm same, where she never communicated to me at all what was happening and to wait 10 minutes till I had to ask the manager what is going on, to be told I can exchange for a non damaged one. Zero eye contact, terrible body language and negative communication (Name badge even upside down- showing no pride). Shopping experience = TERRIBLE!!!