Terrible Customer Care

Hi I purachesed a bath mat online as i couldnt find it in store, I paid R50 for short delivery and then the delivery was going to take 11 days. i called before it shipped and cancelled the order. I spoke to Naso. He told me id have the amount debited into my account within 5 working days. It is now a month later and i have spent about the same amount in airtime trying to follow up when iv been promised over and over that someone would call. i have never recieved a call or an email. this is super frustrating, especially because i spent R1000's at Mr P Home. My last call was with Zinhle (***), i was promised and assured that id be contacted that day. its 2 days later and still nothing. this is not on!