Terrible courier and customer service AVOID AT ALL COSTS

I went in store during Black Friday sales on November 29th 2024. I placed 4 different orders for items. I was told that delivery would be about 2 weeks. On one of the orders I ordered a queen size bed, a coffee table and some bed linen. On Dec 3rd I got an email from Mr Price Home support stating that the bed was no longer in stock, they would send out the other items on the order and would issue a refund for the bed once that order is received. On Dec 27th I contacted chat support and informed them that i still hadn't received the other items on my order or the refund for the bed. Was told they would escalate and would receive it. However this game of cat and mouse would continue. I kept reaching out to support every other week or so and was told they were escalating the issue. Several of the chat support i told to were rude and dismissive and just told me to wait theres nothing more they can do. Eventually the coffee table was delivered on Jan 27th (almost 2 months after i placed the order) but no linen. I reached out to support again and they said they would refund for the bed and the linen. However I only received a refund for the linen a couple of days later. I reached out to support again only to get the standard response of they will escalate the issue.

If I would have know all this I would never have ordered online. Still waiting on my refund to date. ********** customer service