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Sashnie N

1 reviews | Active since May 2017

22 May 2017, 12:47

Such Poor Customer Service.

<p>I chose to shop at MRP HOME in Greenstone for curtains with my family on Saturday (20/05/2017). BIG MISTAKE. All the staff were very unprofessional, when we had walked in my husband and myself looked at each staff member and greeted as we normally do hoping that someone would assist us as to what we were looking for. We did not even get a response to our greeting. I looked around the store for about 5minutes for help with information on the curtains which I had chose, only to find someone who's response was "we don't have" without checking. As a matter of fact, they did have the curtain I was looking for which I knew because I had already chose it and was hoping to get correct measurment ideas. I had approached her with a "hello, how are you?" Her response "fine".</p> <p>We work very hard for our money as well, and in the business we are in, we are reminded daily that customer service is key to a successful business.</p> <p>To MRP GREENSTONE - Your shop is so beautiful to shop in, I had the most amazing first time experience when we first moved to greenstone and I shopped there. We could spend hours there. Unfortunately, as they say, all good things must some to an end?..right?</p> <p>It wouldn't hurt to please run an upgrade on your staff's customer service.</p> <p>We are highly dissapointed :(</p>

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Replies (1)
SN
Sashnie N's update25 May 2017, 09:37
Reviewer Update

Hi.

I no longer need assistance from MRP HOME. My reveiw is about your customer service at your greenstone branch that I had experienced. I had the same experience at your rosebank branch. So unpolite and unprofessional.

Or should I now email the same concerns to your email address?