Such poor customer engagement

I've had a few mediocre experiences at this store but its convenient as I live in Sea Point so have continued to shop there. On Saturday 19th March i purchased a few things including a door mat which had no price on it. The first floor sales person did his best to search for it on the system but couldn't find it so the store manager -after being called from the back office 3 times -he asked someone else to search online. 35 minutes later they still hadn't found it online and I left asking them to please call me, they didn't offer -of course I haven't heard a word. The attitude of the store manager was unfriendly and unhelpful and he was very stressed because someone was off ill. In the 35 minutes I was standing there every time one of the tellers needed authorization they had to call him over the PA and typically they had to call him 3 times before he came. He didn't smile at anyone and certainly didn't apolgise for keeping them waiting. This influences the attitude of the staff in general who are mostly unfriendly and pretty apathetic. A few customer moaned.<br> Mr Price you need to empower your staff and jack up your customer service BIG time!