Stock Issue

Over the weekend I purchased a cot at the Mr Price Home store and had to complete a customer order which takes up to 3weeks to be delivered. None of the stores in the Western Cape have stock of this item and therefore it had to be ordered.<br> <br> When enquiring this matter further with the customer service telephone number, I was further advised there is a stock issue with this item. However this item is available and in stock on the online store. I am not able to receive the item at my home during office hours and would therefore prefer to collect it at the store, this option is not available for furniture purchased online, hence the need to purchase it in store. I was told there is no stock for the stores but there was stock for the online purchases. Is my order not a priority to Mr Price Home? <br> <br> I am now subjected to a 3-week long wait because of this and find this response totally unacceptable. After voicing this with the person on customer service telephone number, I was advised I would receive a call from a manager the same day. This was on Tuesday and I am yet to hear back from a manager.