NM
Nkcubeko M

1 reviews | Active since Mar 2020

19 Mar 2020, 13:45

STAY AWAY!! UNLESS YOU DON'T MIND BEING ****MED

I placed an order on Saturday (14th of March) and I paid for the Door to Door or 1 - 3 business days delivery option. They said the parcel will arrive on the 18th of March, Wednesday. Wednesday, it did not arrive. I called them, they said there was a day delay at the warehouse I will receive it the following day which I did. However, when I called, I asked for my refund on delivery since that's not the delivery option I paid for. They told me that as soon as I get the delivery on Thursday, 19th, I should email them they will refund me. I got the delivery and I emailed them as advised. Now they (BERLIN DANIELS) suddenly tell me that the delivery was on schedule so I will not be refunded. ***BERLIN DANIELS**** said that I ordered on Saturday which is not a business day so I was supposed to get it on Thursday. Which is incorrect because Monday is business day and 3 days that starts monday ends on Wednesday. He is still refusing to give me my money WITH NO REASON OTHER THAN THAT I made a payment on Saturday WHICH THEY RECEIVED INSTANTLY BY THE WAY AND I RECEIVED AN EMAIL CONFIRMING MY ORDER SATURDAY.

0
Replies (2)
Mr Price Home
Mr Price Home's reply20 Mar 2020, 12:15
Official
Good Day Nkcubeko,

Trust you well.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature.  

We are investigating this matter and will be getting back to you ASAP.

Many Thanks
Mr Price Home
NM
Nkcubeko M's update08 Apr 2020, 00:12
Reviewer Update
Stop playing games with me. You sent a voucher which I did not ask for, I called you and told you I do not want a voucher, the consultant told me about 'policy' that is not even in your own company policy and was not able to answer where exactly is that in your policy that I am NOT liable to my refund. She then said I will get my refund in 5 - 7 days which was not sent. I emailed you again, you telling me you cannot do that refund but your policy says otherwise. Please refund me my money the same way I paid you. I AM CERTAIN YOU CAN do a refund, you just refusing to cos you couldnt, you wouldve specified and should warn us before we buy in your store