Some good, some bad service

Bought 4 x chairs, 2 x coffee tables and 16 outdoor cushions. Online only had 2 chairs. So i decide to get them from stores. Call Hendrik Potgieter, phones don't call the call center, they transfer me there. "Alfred" eventually takes the call and promises to get back to me. Never does. Call the call center again, transfer to Hendrik Potgieter again....phone now just rings endlessly. So I call Boksburg retail, they confirm they have the chairs, drive there to collect them. Received good service from Thapelo at "East Rand Retail Park" Online messages me 2 days later to tell me that there is now only one chair available. I phone "Kolonnade" where I'm told there is 2 chairs on the floor (120km back and forth for me, 2 hours out of the office). I message Sinegugu Gambushe at the call center and tell her the chairs are there, i had already paid Mr Price for the delivery. She promises to get back to me, get a message from her 24 hours later, stating there are no chairs at the shop. This is not the truth and they are simply to lazy to arrange it, or couldn't be bothered. Spend 2 hours, drive 120km go fetch the chair myself, and have to pay for it a second time. good help from the Kolonnade store- Alex. Apparently online will eventually credit me for the chair I paid them for. Check with the call center when I can expect my stock, as it has already been a week. I'm told "it hasn't shipped". They are 100% unhelpful and couldn't care. So I email the "Hello Peter Mr Price email" and complain, before I do it here, I have received no response from them either. I then messages the page on Facebook, at least those people are willing and able to help, and seem to care about the customer. Very little would have been resolved without their help. Well done to them.