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Nicholas A

1 reviews | Active since Jun 2013

23 Apr 2016, 10:49

Snappy service

Recently, while trying to purchase goods at the Mr Price at The Bridge in Port Elizabeth, I was treated to some snappy service. First off, you think that after spending millions on upgrades that they would make the tills larger or erect proper indications of queueing, but no. Customers must stand where they want then be told that the line is elsewhere. If that's not enough, I had the pleasure of being summoned to pay by the servicewoman by her snapping her fingers at me. I am not a dog to be called like this. If i wanted to be treated like a dog, I would act like one and crawl around and bark at people. I'm a paying customer, and i think in an industry that desires customer satisfaction above all, I should be treated as such. The guilty party, Lucinda, should be taken off the front desk and go count the stock if she wants to continue treating customers that way. This is appalling service and I would recommend people to avoid this shop, lest they want to be treated like dogs

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Replies (1)
Mr Price Home
Mr Price Home's reply05 May 2016, 11:58
Official

Hi Nicholas

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price Home