1 reviews | Active since Nov 2010

26 Jan 2019, 13:44

Sick!

Must be THE worst service I have received anywhere ever!!!! No feedback and no reply to previous complaints!

0
Replies (10)
Mr Price Home
Mr Price Home's reply26 Jan 2019, 13:52
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

One of our online consultants will contact you shortly. 

Many Thanks 

Mr Price 

's update26 Jan 2019, 13:53
Reviewer Update
I see a few people complaining about not being refunded - and you had the audacity to expect me to go BUY cushions from Tygervalley and wait for a refund for the missing ordered ones from you afterwards?!
's update26 Jan 2019, 13:54
Reviewer Update
Same reply over and over and nothing being done - disgusting service!
's update26 Jan 2019, 14:02
Reviewer Update
I WILL NOT WAIT TILL MONDAY TO SORT THIS OUT AS SUGGESTED JUST NOW BY CUSTOMER CARE! YOU ARE GOING TO HELP THE LADY AT KUILSRIVER BRANCH GET HOLD OF TYGERVALLEY AND ORGANIZE THAT I COLLECT THE CUSHIONS FROM THERE WITHIN THE NEXT HOUR!!!!
Mr Price Home
Mr Price Home's reply26 Jan 2019, 14:05
Official
Good Day 

Trust you well 

We can only provide feedback on Monday.

Please accept our sincerest apologies for the inconvenience.

Kind Regards,

Mr Price
's update26 Jan 2019, 16:58
Reviewer Update
Huge thanks to Bonnie from Kuilsriver who persisted since this morning in trying to get hold of Tygervalley and appreciation to Angelique from Tygervalley - I collected my cushions, no thanks to Mr Price customer care!
Mr Price Home
Mr Price Home's reply27 Jan 2019, 12:12
Official
Good Day 

Trust you well 

We are thrilled to hear that the service you received is something you believe needed to be voiced.  When it comes to hearing what you think of us, we really do care; your positive feedback and praise will be sent through to the staff of the MRP Kuilsriver ( Bonnie) and Tyger Valley ( Angelique)

Such feedback encourages the  staff to continue meeting our customer’s expectations. 

Kind Regard 

Mr Price 

's update28 Jan 2019, 11:05
Reviewer Update
PLEASE can someone inform Shanice Johnson at customer care that I have collected the order from Tygervalley on Saturday - she is waiting for confirmation of delivery before refunding the R35 1 - 3 day delivery fee. She obviously does not read her emails!
's update28 Jan 2019, 11:41
Reviewer Update
According to Shanice I should wait for order to reach Kuilsriver, although I have already collected the order from Tygervalley? It seems my original order has disappeared into space - the lady I called on Saturday could not even track it?! YOUR courier’s mistake, not my mistake. I repeat - worst service ever!
Mr Price Home
Mr Price Home's reply28 Jan 2019, 12:24
Official
Good Day 

Trust you well 

 We sincerely apologise for all the inconvenience you have incurred. 

The R35 voucher will be processed shortly but will reflect within 24 hours.

Kind Regards,

Mr Price