1 reviews | Active since Aug 2015
Shocking staff attitude and disgusting service
I visited Mr Price Home today 13/6/18 to be met by such rude, unwilling and unhelpful staff. I asked for a cushion section and was told to go ‘there’ the salesman showed no interest in my request as he seemed rather irritated that I asked him to show me where I would find the floral cushion that was at the display entrance. I then proceeded to the Zzz section off course being a typical shopper just went on to ask a duvet cover that was displayed at the entrance of the store and the sales lady goes hello in a very sarcastic manner and literally indirectly telling me I was the one who was supposed to greet her first!!!!! She’s staff and I’m the customer !!! Realizing I was now being embarrassed I greeted back and then had to play salesman and asked her to let me know if the duvet cover that was at the door was there by her section she carried on doing what she was doing without a care in the world and told me to also go look for the cover ‘there’. I got a shock of my life as it was very clear to me that the culture of the shop was being exposed being that of not serving customers. The shop was not buzzing with people these guys looked like they were changing and moving things around. Not wanting to throw my toys out of the court I figured it would be best to leave the shop in silence as the staff attitude of any store is a reflection of the store leadership and management coupled by the lack of customer service training which is so vital in these tough economic times. I didn’t bother to call the manager because I felt I would still not be assisted it was absolutely pointless! I have been to Mr Price home in Mall Of Africa and the guys will bend their back to offer help and I was traumatized when I left Clearwater as I’ve never seen such shocking service!!!!!! Jerk up your service in that store I will never set my foot again there! How do you have a shop floor full of totally *********** staff who lack the s**** to serve customers! This is not acceptable! Very shocking ! Especially in these times where making a sale is not easy retailers are closing down in malls because of a lack of the simple basics from store staff. I would have bought cushions and a cover from the shop today but your staff showed 0 care why must I spend my hard earned money in your store with rude and unfriendly staff ? I will take my money to a business that understand the value of a customer . I’m beyond shocked by this behavior! Service should be priority number 1 in a business! I don’t have to write a review on this platform to now be called with apologies by seniors your managers need to be on the shopfloors checking on these things. I’m very unhappy and very upset by how I was treated by your two staff members!
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
