Shocking service from MRP home.

I am extremely disappointed in the service received by MRP lately. I ordered an office desk along with a pedestal on the 4th May Order # ********** 33292 It was only delivered on the 17th May. The Office desk did not have any installation instructions and took 2 days for MRP to send them electronically. I printed the instructions from my own printer to start the installation to find that the cam locks are brittle and break when *****ed in, some were broken in the packaging already. I notified MRP straight away (20th May) and they said they will send more. It is now the 27th May and I still have not received the cam locks. Last week the communication was that I would receive them latest Friday 24th May and they are yet to arrive. I understand that the shipment is coming from DBN to CPT but when it is a fault on the brand's side, why is it not escalated and dealt with a sense of urgency so that the customer can actually use what they have paid for. No one has contacted me to apologies, to give me any reason why the delivery is delayed. I find this absolutely unacceptable and disappointing from a brand I have been a loyal customer to for many years. What are you going to do about it MRP??