Shocking service from Design Quarter Mr Price Home

We bought and paid for a sleeper couch on Saturday, 13 October and told it would be delivered the following week. The biggest problem has been trying to telephone the branch at Design Quarter regarding the delivery. We have phoned more than eight times PER DAY since Wednesday 16th October. The phone is unanswered. On Saturday, 19 Oct we drove again to the store. The Manager was unavailable as she was 'at Checkers', but Thuli assisted and was helpful. Five staff were at the tills - they were not busy with customers. We demonstrated how we phone, the five staff do not move. Eventually a staff member came from across the store to answer the phone. Thuli called us on Saturday, but could not give any detail of the delivery. Again today (21/10) we called FOURTEEN times. No response. We drive to Design Quarter in person to find out the delivery schedule. It will be delivered today. Apparently. The clock is ticking. DO not attempt to call this store. Do not attempt to buy anything needing delivery. Design Quarter is not customer-friendly.