NH
Natalie H

1 reviews | Active since Sept 2015

27 Nov 2015, 12:58

Shocking service all round

I love Mr Price Home but today I left the store feeling very annoyed. Firstly, the staff who assisted me - all three - were unhelpful and took no initiative to assist me. Their service was slow and only made me more frustrated. <br> Secondly, I was trying to buy a gift off a registry. This could be accessed online at home but the store could find no record of it. So in the end, I requested that the items I purchased please be removed from the registry. I was told by the cashier that I must please call back and give the registry number. I tried, but no one answered the 5 times I called. And much to my horror, I was charged for the ringing, from 2 seconds into the call. <br> The final straw is the fact that as I left the store, I noticed that the bottom of the item was scratched and damaged. I went straight to a clerk and asked if I could please replace it. Instead of assisting me himself, he called someone who was busy so I had to wait. I went to look for a replacement myself, only to find that it was of course the last one. Upon arrival at home, I have discovered even more damage. I am thoroughly disappointed and have to go back now, after trying to avoid 2 trips to town from where I live.

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Replies (1)
Mr Price Home
Mr Price Home's reply27 Nov 2015, 13:42
Official
Hello NKH,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Home