Shocking service 😑

Unacceptable and poor service received from Mr price home online service

Made purchase for two sofas and upon collection noticed one sofa the colour was wrong and the second one is broken and it was done 11/12/2022 and till to date 29/12/2022 the sofas are yet to be collected.

All am getting is we are sorry for the inconvenience caused to you, no phone call to atleast update me as the matter was reported and escalated to Mr price home online.

I have sent countless emails making follow up , even the staff keeps on making promises they can't keep up to as I have email confirmation , you ask yourself what's really going on come on it's 2022.

I feel like taking client for granted and failing to deliver as per expectation and exceeding customer experience should be a priority.

Making purchase online, with Mr Price Home is a mess, it feels like they are testing the online service and it's unpleasant, you receive zero communication.

Am very disappointed 😞 I don't trust anything as the purchase done mean nothing to the business, if you don't take care of your clients, someone else will do.