Shocking service!

I am a designer in Cape Town with a fairly large order for a client. The customer service has been shocking! We have been trying to place the order for over a week and we have finally resorted to ordering online, however your online system is also shocking as it will not let us place the order. We have phoned the customer service line and they have said that there is something wrong with your system and we must be patient?

This is not for our home this is for a client we do not have time for this. You are supposed to be a large company with proper systems, what is going on?? How can there be no options and solutions? This is absolutely pathetic! Do you completely want to lose us as a future client???