Shocking Quality and Service. Never purchase an online item

I recently purchased two wooden shelves through click and collect at Table Bay. Upon collecting the shelves last week, I discovered that they were significantly damaged upon opening the package. Despite being marked as fragile and well-wrapped in bubble wrap, the damage indicates that it likely originated from the warehouse. So they sent me damaged goods.

I then had to return the shelves back to the store. In addition to the inconvenience of returning damaged items, I incurred double the cost of petrol and parking fees for collecting and returning broken goods.

I have emailed customer service and heard nothing back, but yet they still thought they could send me a survey to 'rate their service'. ??? who knows.

I would not recommend buying products online as the quality is not guaranteed.