DK
Danja K

1 reviews | Active since Feb 2017

31 Oct 2023, 20:12

Shocking online service @Mr Price Home

I tried ordering online, but it showed no stock. I tried the store locator, which said 3 sheets, but there was no phone number for the store. The call centre number isnt answered despite me trying several times. I tried the whatsapp line, to which an agent was rude because I didnt have an SKU number for a fitted sheet. Where on the website is the SKU number shown ?? They wont give me a store number to call. They then said, per whatsapp, there is no stock, when the website said there was. No further help was given, and agent abruptly ended the chat. WHATS UP WITH YOUR CUSTOMER SERVICE MR PRICE ?? Wow, I'd rather go elsewhere with my shopping if this is your attitude to your clients.

0
Replies (2)
Mr Price Home
Mr Price Home's reply02 Nov 2023, 11:48
Official
Hi  Danja Kohler

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. 
 
Many thanks, 
Mr Price Home
DK
Danja K's update04 Nov 2023, 16:47
Reviewer Update
And, nothing. I've given up waiting. Didn't really expect more to be honest.