Shocking furniture quality

We bought 4 x Lincoln Tub Chairs (and paid in full) on 28 July '18 which, after lots of complaining about time lines, we only received the chairs on 18 August '18. The instructions we received with the chairs, stated that the seat cushion will lose about 20% of the density. On 10 September 2018, less than a month after we received the chairs, I sent an email to the Customer Service department and complained regarding the state of the chairs, as we are shocked to see how thin the seats has gone. The fabric has also stretched. If you put it between your hands and you press a little, you can actually put your hands together. On the 10th I received a reply where Mr Price Home asked for photos, which I sent the next day. Since then, every time I followed up as I received no feedback, I get a reply that the furniture department will be in contact. I had to send my cell phone number and 15 days since my initial complaint I have not received any positive feedback from them.

We cannot pay R2 000.00 per chair and it's not going to last very long