Shocking delivery service- Mr. Price Home

I purchased a couch from Mr. Price Home Design quarter on 6/5/2023 however they did not have stock onsite and had to get it from the warehouse before it would be delivered to my home.

On Monday ( 15/5/23) I received a call asking if it would be ok if they delivered on Tuesday which I agreed to. I received 3 calls on Tuesday asking if I had received my delivery which I responded in the negative. To my surprise I received a 4th call late in the afternoon on Tuesday asking if they could deliver my couch on Wednesday ( today)! I informed the agent that I had spoken to an agent yesterday and 3 people today ( Tuesday) saying the couch will be delivered today ( Tuesday). The agent then confirmed they had made a mistake and apologized as there were two Veronica's on the system. He promised that my couch will be delivered first thing this morning ( Wednesday). I agreed to the delivery on Wednesday as sometimes we all make mistakes. I had actually sold my old couch on Tuesday and I don't actually have any furniture to sit on in my lounge at the present moment but I agreed without making a big issue as I am a reasonable person.

This morning I received a call at 8am asking if I received my couch which I responded in the negative. My 3: 11 pm I had not heard anything and I called Mr. Price customer services and spoke with Thandeka who said she confirmed with the courier company and that my couch will definitely be delivered before close of business today ( 5:30pm). I received another call at 15:58pm from an agent asking if I received my order and I told her I still had not heard anything from the driver , she promised I will receive my order today and that driver will call when he is close to my home. It is now 17:51pm and I have still not received my couch.

This is shocking service from Mr. Price home and the courier company. I have never experience such *********** service before . What is the use of a million people calling me and asking if I received my order if they don't do anything about it if you have not received it ? Considering that you messed up the first time surely you try your best to make it up to the customer? If I had known that delivery would be such an issue I would have never ordered from Mr. Price home. I am now being inconvenienced as I sold my couch and who knows when I am going to receive my new couch!!! My order number is *** and my contact number is *** , get someone competent to resolve my issue and contact me instead of just giving me empty promises!

Regards, Veronica