HJ
Hesiten J

1 reviews | Active since Apr 2013

17 Oct 2016, 09:19

Shocking Customer Service

<p>Yesterday at around 12pm, I went to Mr Price Home Woodmead to buy an Artic 4 seater dining table that I had seen there. It was out of stock and I was referred to Mall of Africa branch. I drove there and had the worst customer experience in any Mr Price store I have visited. After walking around the store for 5minutes looking for someone to help me I approached a guy by the name of Moshala. He took me to the furniture side and gave me a side table. I showed him the picture of what I wanted and told him Woodmead said they had 2 in stock. He said he was going to check and left me standing there. After a period of about 15 minutes of just waiting, I went looking for him and found him by the cashiers. I asked him what was happening and he rudely told me that he was busy with his customers. I then requested the name of the table so I could buy it online since I was wasting my time in the shop. He kept on mouthing off about his customers. I asked him so what am I? This all happened in full view of other customers and I could see he was enjoying playing to the gallery by trying to humiliate a customer who had driven to pay R1600.00. I warned him of his conduct but he just kept on mouthing off. I was tempted to retaliate but out my respect for my wife who was with me, I calmed down and went looking for the manager Bongi Makibile. She was not there so I have decided to let you deal with this matter via this forum. I am not purchasing anything until I get feedback from you. This is deplorable conduct and I would never spend a cent in any Mr Price shop if this is the way customers are treated. Its absolutely shocking.</p>

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Replies (2)
Mr Price Home
Mr Price Home's reply17 Oct 2016, 16:59
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP Home

HJ
Hesiten J's update31 Oct 2016, 08:47
Reviewer Update

Thanks for a speedy response and the call from the Manager Bongi Makibile. I appreciate your responsiveness after my complaint.