Hellopeter
Share Your Experience
JH
Jonathan H

1 reviews | Active since Apr 2016

24 Oct 2017, 10:51

Shocking Customer Service

I bought two chairs from MR Price Ballito which were delivered to my house. I found the items not to be suitable as they are unfortunately too big for the space. As per their T&C's you are able to request a refund on any furniture item within 30 days.

I found dealing with the store an unpleasant experience. They don't answer the phone and when they do I am promised a call-back but nothing. I keep calling to no avail. I even contacted the Mr P Home Call Centre and they said they can't od much as I have to deal with the store directly. All they do is transfer the call.

All I want to do is pay the charge for the courier to come and collect the item and get my refund.

Please!!!!

0
Replies (4)
Mr Price Home
Mr Price Home's reply25 Oct 2017, 15:25
Official

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by the store management who will handle the matter personally with you.

Many Thanks
Mr Price Home

JH
Jonathan H's update02 Nov 2017, 09:24
Reviewer Update
Good Day, The saga continues, I went to Mr Price Argyle Road as I was told Clearly by Sumaya at the Ballito branch that I could do this with no fuss. I went there to pay the R400 to get MR Price's couriers to come and fetch the chairs. However I was told that I couldn't do this when I got there. A gentleman there was very helpful and took down all my details and did call me back after speaking to the Ballito branch, he advised me that Sumaya would be contacting me but going on 4 days now and nothing. I don't understand why this has to be so difficult. All I want to do is pay R400 and for their couriers to come and collect the items in order to process a refund.
Mr Price Home
Mr Price Home's reply02 Nov 2017, 11:34
Official

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home

JH
Jonathan H's update02 Nov 2017, 12:25
Reviewer Update
Thank You, I received a call from Natalie the Area Manager who has just been so wonderful in helping me sort out my issue. She has mentioned the courier will come through tomorrow to collect my items. I will advise further once this is complete. Thanks Jon