Shocking cot quality poses choking hazard and could have injured my baby!

<p>We bought a cot early last year, as we changed the cot level from newborn to the lower level the quailty was questionable, and not sturdy at all. You would think the cot was designed for babies 6 months and younger, and most definitely not suitable for a toddler. A few months ago, the base of the cot broke when I put my baby down to sleep. The base is made of chipboard, so there is no way I could have repaired it. The sides of the base literally crumbled in the corners. The base holds the cot together and before I knew it the frame of the cot had broken and the *****s and bolts that held it together all fell out. This poses a serious hazard for babies. If anything, cots should have the highest safety standards and features. I emailed Mr Price customer service and ****ya Chetty's response was "Sorry, we can't assist as the cot was bought over a year ago". She requested the till slip and I explained to her that after a year, I was not in possession of the till slip. This is not a typical case of returning a product. Even if this item was bought over a year agao, it is faulty and of a horrible quality, and as a loyal customer, I should have been offered a repair/replacement or refund! I find that response shocking and so lazy! I have sent further emails to her to vent my frustrations and after numerous emails, I was simply ignored. You dont buy a cot for it to literally fall apart a year later. I am so disappointed with the horrible response from Mr Price. I am a regular customer, but after this experience, I will not be visiting the store again. When it comes to babies products of this nature they should not be manufactered so pathetically. The faulty cot with loose bolts and *****s could have caused a choking hazard - I think this is what annoys me the most.</p>