NM
Natasha M

1 reviews | Active since Dec 2022

19 Dec 2022, 21:16

Shocking

The first time I order from Mr Price Home online and get non satisfactory service.

I'm not impressed at all! I placed a order and on the 12th, and received an mail saying my order is on its way. Yo date, 7 days later, it is still on its way with no further communication.

I called this morning to enquire about the eta and your consultation escalated my delivery and told me that I would get delivery today ir tomorrow.

I called back a few minutes ago as I received a missed call from your call centre that only rang through on my phone once.

I was told by your consultant that nobody had called me , yet my phone rang from your no. Like really.

The consultant absolutely unhelpful on the phone, just not able and willing to help.

So, I would like to know WHEN my parcel will be here!

Absolutely unacceptable. Mr price needs to learn customer service from Superbalist, as they know how to practice good customer service as opposed to this nonsense! Mr Price, well shame not at all!

0
Replies (1)
Mr Price Home
Mr Price Home's reply20 Dec 2022, 09:58
Official
Hi  Natasha. 
 We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.  Many thanks, Mr Price Home