SHAME ON YOU MRP HOME!!!!!!

I am absolutely disgusted at the level of service or lack thereof that I have received from Mr P Home. I bought x2 bookshelves online that were shoddily assembled on delivery. I called the contact centre to notify them and over a week later very little has been done to resolve the matter! It’s ridiculous that I am constantly having to follow up and that to date I have not received any official communication acknowledge my complaint, apologizing or acknowledging a returns claim. I was told that the shelves would be collected yesterday for a return yet no one came to collect nor did I receive any communication as to any change to this arrangement.

The following are the events that have transpired thus far.

1. 05/10/2020 – bookshelves are delivered an assembled. As the delivery guys are assembling the bookshelves I noticed that one leg was damaged. They advised that they would arrange for it to be replaced. Once they had left I inspected the bookshelves and noticed that both were shoddily assembled. Both bookshelves had been damaged during assembly, with clear visible cracks in the wood as well as gaps between the back board and shelves.

2. 05/10/2020 – I called the MrP Home customer care line to advise them of the above. I spoke to Zamaswazi who sent me an email listing the information she required to complete the query. I responded on 06/10/2020 with all the information she required.

3. 12/10/2020 – I had not received any correspondence from MrP Home with regards to this issue so I called the customer care line AGAIN to follow up. I was told that a replacement leg for the one bookshelf would be sent to me. It was clear that no one had read my email as both bookshelves had multiple issues and I had not asked for a replacement leg. I was told to email Thobani Ngwenya the same details that I had set to Zamaswazi. I sent these immediately and requested a refund. 4. 13/10/2020 – Still no response from MrP Home. I called the customer care line AGAIN to follow up. I was put through to Thobani who advised that my order would be collected on 14/02/2020 & a refund would be issued once the goods were collected.

5. 14/10/2020 – I stayed home all day to ensure that I would be around when the courier arrived. No one came to collect my order nor did anyone notify me that they wouldn’t come collect. I emailed Thobani to follow up.

6. 15/10/2020 – I called the customer care line AGAIN to follow up. I was told the courier couldn’t collect yesterday however there was no explanation as to why not. I have now been told by Thobani that they will collect on Friday as the courier is busy today. This is ridiculous considering that they were due to collect yesterday, it should have been a priority to collect my order TODAY. Thobani has been of no help to resolve this issue. Its incredulous that I am now expected to rearrange my schedule to accommodate a later collection! I expect these shelves to be collected TODAY & my refund issued TODAY!!! SHAME ON YOU MRP HOME!!!!!!