Settlement Request?!

For two days now I've been trying to obtain a settlement letter from the Mr Price Accounts call centre.<br> The first day I was told by someone that she was unable to assist because their systems were offline and that it was nearly time to go home so she could not take down my details to send it and I should call back the next day.<br> Today when I called after trying to get hold of someone in the accounts department for 20minutes. I eventually hung up and called through to customer service and was told that everyone in that department went home early because of a taxi strike. Unfortunately this gentleman couldn't take down my details because he doesn't work in that department, really!!! <br> <br> All I need is to settle this account,which should be an easy task but turning into a nightmare.<br> <br> <br>