Selling Substandard Items at Premium Prices

Bought a Blanket box on Mr Price home Online during Black Friday specials. Paid R2500 for the box and R350 Delivery.

As soon as it was delivered, i opened up the box and found 1 leg to be Shattered. It looked like delivery company smashed the box, Leg side, Hard against something and it shattered the leg.

I contacted MRP Home the same day and they requested pictures of the the damage and invoice which i sent through

They responded and said 48-72hrs for the QA team to get back to me.

ITS NOW DAY 6!!!! and noone has gotten back to me. Not even, " high, we looking into it still and slight delay is expected". NO NOTHING

So much so, my wife is considering Keeping a damaged/Defective Item

I called 2 stores who have it in stock so that i can swop it out and Guess what, Both stores HAVE DAMAGED BLANKET BOXES only.

Which leads me to believe that MRP home is selling Substandard products at premium prices

If they not willing to Replace the item, I will keep it BUT, they need to credit my account at least with a further discount then i can go ahead and repair the one i have Properly with Good Parts

My wife waited Months before we purchased it and its left a bad taste in mouth.