1 reviews | Active since Aug 2011
Rustenburg branch refusing to sell me a chair with a price tag that was on display
<p>I went to the Mr Price Home in Rustenburg to buy a highback chair for our new baby room. The chair that I was interested in was on display and had a price tag on it so I would say it seems to be for sale. When I inquired about buying the chair, one of the staff members told me that he could not sell me the chair stating that (and these are his exact words): "Selling this chair would be a conflict of interest between us". I wasn't really sure what he meant by that but he did assure me that I would be able to buy the chair from their website. When I checked later after arriving home I found that the chair was not listed.</p> <p> </p> <p><br />My wife really wanted that chair so while I was paying for a few other items she approached a different sales person and inquired about the chair. The sales person said that the she could buy the chair only to be stopped by the original sales person. After the sales people spoke to each other the chair was no longer for sale (even though it is still on the floor and still has a price tag).</p> <p> </p> <p><br />I don't know what kind of business you are trying to run, but normally when a customer walks into a store and is prepared to pay for an item which you have for sale, you should sell it to them. That is just good business sense.</p>
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
MRP HOME
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
MRP HOME
I received a call from the store manager (Jackie) and we managed to get everything sorted out. I am now the proud owner of the chair that I wanted to buy in the first place.
Thank you, Jackie for the quick service and your dedication to getting the problem solved.
I received a call from the store manager (Jackie) and we managed to get everything sorted out. I am now the proud owner of the chair that I wanted to buy in the first place.
Thank you, Jackie for the quick service and your dedication to getting the problem solved.
