1 reviews | Active since Dec 2016

28 Dec 2016, 09:37

Rude Staff

<p>Visiting Mr Price Home stores all over Jhb for one specific desk and no one has it and then found out that the Mall of Africa branch was sitting with 3. So I organised a van and went all the way from the south to Midrand (up in the north) only to be told off by rude staff who didn't want to assemble a desk. One guy said he going on lunch and not coming back and didn't want to assemble and the other guy was hanging around the tills. I was also told to 'hamba'. There are plenty of people begging for jobs but instead these are the people that get hired to work in a customer service environment. I had left the store without the desk because of the attitude and rudeness of these guys. And Mr Price Home couldn't even respond to me on Twitter. I'm not one to complain but because of staff like this it has caused me a great deal of inconvenience going all the way for nothing because staff are so lazy, rude and unhelpful. Not to mention there were also no staff on the floor to assist anybody in the store that day (Saturday 24/12/2016)</p>

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Replies (2)
Mr Price Home
Mr Price Home's reply31 Dec 2016, 08:17
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP

Mr Price Home
Mr Price Home's reply31 Dec 2016, 08:17
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP